Scams to Be Aware of During COVID-19
Scammers are taking advantage of the pandemic, preying on people when they are at their most stressed and vulnerable.
Here are some red flags to look out for:
Threats of immediate power disconnection or demands for payment
Even if you’re having trouble paying bills right now, your power will not be shut off.
If anyone calls, emails or visits your home or business regarding an outstanding payment and threatens to disconnect your power – it’s not us.
You can confidently hang up the phone, delete the email or shut the door.
Requests to pay with unusual payment methods
We’ll never ask you to make a payment with a gift card, prepaid debit card or bitcoin.
You can safely make your payment online at Eversource.com, via the Eversource mobile app, by contacting our Customer Service team or by mail.
For your safety and ours, we’ll only enter your home or business for emergencies, safety reasons and upon your request for critical issues, including turning on service.
If you receive an unexpected visit from someone claiming to be from Eversource, you can always call us at 800-286-2000 (Connecticut), 800-592-2000 (Eastern Massachusetts), 877-659-6326 (Western Massachusetts) or 800-662-7764 (New Hampshire) to verify the request.
Requests for a deposit to exchange your utility meter
If anyone claims you need to pay for a new meter to be installed because yours is about to expire, you can ignore the request. Meters do not expire.
We’ve also suspended routine meter changes during the pandemic.